Help Desk Software Dashboard

With CRMUnleashed Help desk software you get a 360 Degree visualization of your support department status on-the-fly, you can view an easy to understand comprehensive visualization of your support department, enable or disable dashboard views with a click of a mouse.

You can easily navigate your top 10 cases and more if required directly from your dashboard making sure the priority cases get addressed without slipping through the cracks, you even have the capability of reviewing the priorities of other employees enabling you to keep your finger on the pulse of your support department at any given time.

Dashboard

With the intelligent Help Desk Software Dashboard you can:

  • View the number of new cases generated on the current day and within the month for all or a specific employee (by default the view shows the current logged in users statistics)
  • View the number of Closed Cases on the current day and within the month for all or a specific employee (by default the view shows the current logged in users statistics)
  • View the number of Open Cases on the current day and within the month for all or a specific employee (by default the view shows the current logged in users statistics)
  • Search for cases by case number, subject and filter by employee
  • View the case planning queue for yourself or other employees
  • You have the ability to Book time to your priority cases right from your dashboard
  • You have the ability to change the priority for a case direct from your dashboard
  • You can drill down to customer support case details related to a support case in your priority list direct from your dashboard

Read More

Collapse