CRMUnleashed Help-desk Software Minimum System Requirements

CRMUnleashed On-Demand and Workstation Requirements


All you require is;
- computer (normal workstation, laptop, Mac, iPad or even iphone)
- internet access
- a web browser (Firefox , Safari, or Internet Explorer) to access CRMUnleashed

CRM Unleashed Helpdesk Software (On-Premise) Minimum Server Requirements


CRMUnleashed On-Premise must be installed on an application server, we recommend installing the SQL server on a different server but if required can run both on the same system, Do NOT attempt to install the SQL server on a domain controller as Microsoft has had issues in doing this.

IIS Server Minimum Requirements


The Table below lists the minimum server requirements for the CRMUnleashed IIS Server, the IIS server is what you will require to host the CRMUnleashed application in order to serve the application to the internet.

 

Minimum Server Requirements - IIS Server

Resource

Requirement / Comment

Operating System

Windows 2008 R2 Standard 64X Server - We also highly recommend installing in a ESXI VM environment or something similar for easy snapshot and backup/restore capabilities but this is only a suggestion and not required.

All of the current Service Packs available from Microsoft MUST BE INSTALLED. Information on service packs can be obtained from Microsoft's website at: www.microsoft.com.

Processor

Intel Xeon E5540 or better processor - We highly recommend more than one processor for better performance, but this is only a suggestion and not required.

RAM
(Random Access Memory)

9 GB of RAM - We recommend installing as much ram as you can for better perfomance, but this is only a suggestion and not required.

Hard Drive

250 GB SATA drive or better.
Note: Depending on the amount of file uploads, documents and attachements you plan on saving to your CRMUnleashed application you may require more so leave room for expansion.

Network Card

1 TB Speed Network Card or better. If you are planning on multihoming your network, you may require more than one network card.


SQL Server Minimum Requirements

The table below lists the minimum server requirements for the CRMUnleashed SQL Server. The CRMUnleashed application uses Microsoft SQL Server as the database therefore you will require an SQL Server. We highly suggest you use two different servers. However, if necessary you can run both the SQL and IIS server on the same server. You may also want to setup a VM server and have both server layers on one computer, but remember in such cases to increase the resources because more will be required.

 

Minimum Server Requirements - Microsoft SQL Server

Resource

Requirement / Comment

Operating System

Windows 2008 R2 Standard 64X Server - We also highly recommend installing in a ESXI VM environment (or similar) for easy snapshot and backup/restore capabilities but this is only a suggestion and not required.

All of the current Service Packs available from Microsoft MUST BE INSTALLED. Information on service packs can be obtained from Microsoft's website at: www.microsoft.com.

SQL

Microsoft SQL 2008 with Service Pack 2 or better

Processor

Intel Xeon E5540 or better processor - We highly recommend more than one processor for better performance but this is only a suggestion and not required.

Collation

Collation of the database must be SQL_Latin_General_CP1_CI_AS.

RAM

16 GB of RAM - We suggest installing as much RAM as you can for better perfomance, but this is only a suggestion and not required.

Hard Drive

500 GB SATA drive or better.
Note: Depending on the amount of usage and data saved in your CRMUnleashed application, you may require more so leave room for expansion.

Network Card

1TB Speed Network Card or better. If you are planning on multihoming your network, you may require more than one network card.


Network Requirements

The table below lists the minimum network requirements for the CRMUnleashed application. More is better when it comes to network traffic.

Minimum Network Requirements

Resource

Requirement / Comment

WAN

High Speed DSL or better - We highly recommend hosting your solution in a high bandwidth server farm that offers T3 or better.

LAN

1 TB - We recommend using a 1 TB or better switch. This way you can plug your internal and external network cables into the same switch. Use your internal traffic if you are using two servers to communicate between them faster. For example, your SQL Server can be an internal only server (fully protected within your internal network) and when your IIS server requires database connectivity it just communicates with the SQL Server via the internal network (computer name/instance, if you used an instance) keeping your SQL traffic in the 1 TB range.


CRMUnleashed (On-Premise) Prerequisites

CRMUnleashed requires certain programs to opperate correctly, refer to the below table for the required prerequisites that must be installed.

CRMUnleashed Prerequisites

Prerequisite

Requirement / Comment

Microsoft .Net Framework 3.5

Required on both IIS and SQL Server - Microsoft .NET Framework 3.5 or newer.

Crystal Reports® Redistributable

Required on IIS Server - CRMUnleashed's reports use Crystal Reports®, therefore you must install the Crystal Reports® Redistributable for 64x computers: CrystalRedistribX64.msi

Crystal Reports® Viewer

Required on IIS Server - CRMUnleashed's reports use Crystal Reports®, therefore you must install the Crystal Reports® viewer for 64x computers: Vcredist_x64.msi

User Isolation FTP

Required on IIS Server - CRMUnleashed requires FTP to work with the issue tracking utility and several other areas. You must configure User Isolation FTP as shown later in this document.

Microsoft Office

Required on IIS Server - Microsoft® Office 2003 or newer.